Senior Claims Team Leader

Senior Claims Team Leader – Real Estate | Chelmsford or Glasgow

Recruit Ins are recruiting for a Senior Claims Team Leader to join a Real Estate claims team based in either Chelmsford or Glasgow. This is an office-based position.

The Role

• Lead and manage a team of desk-based property claims handlers.
• Ensure high standards of customer service and performance.
• Manage new claim allocation and team workflow.
• Oversee claims throughout their lifecycle.
• Handle technical referrals and complaints.
• Monitor reports and support account management.
• Manage holidays, absences and team cover.
• Conduct 1-to-1s, appraisals and performance reviews.
• Identify and deliver training requirements.
• Support wider team and operational requirements.

About You

• Minimum 3 years’ property claims experience, domestic or commercial.
• Minimum 3 years’ experience as a Team Leader or Supervisor.
• Strong people management and leadership skills.
• Excellent communication and stakeholder management.
• Confident decision-maker with strong organisational skills.
• Comfortable managing multiple priorities in a fast-paced environment.
• Target-driven and commercially aware.
• Good working knowledge of Word and Excel.
• Flexible to travel when required.

Benefits

• Bonus Scheme
• Broadband allowance circa £300
• Private healthcare cover
• Pension at present 2% contributory/ 8% non-contributory
• Hybrid, remote working
• Hours are Monday – Friday 9am – 5pm
• Paid for qualifications
• 25 days holiday plus bank holidays